Staff are given decision making responsibility,
adequate authority, as a result of their competence and allowed to use
their initiative and judgment
Staff are given the power to reward performance and
sanction delinquent behaviour
Staff are given an enabling environment and appropriate
work tools
Individuals are not unduly sanctioned for mistakes but
are encouraged to learn and build from experience
Performance
We are strongly committed to the setting and
achievement of our goals and targets
There is a clear definition and understanding of the
performance management process by everyone
Requisite skills acquisition procedures and
interventions are put in place
Adequate/ suitable work tools and training
opportunities are provided for staff
Our performance management process is monitored to
ensure that it is transparent, timely and consistent
Professionalism
We exhibit professional conduct and sound judgment in
standards and service. We are objective and focused on issues
We strive to achieve and comply with best practice
standards
Internal and external bench marking are
institutionalised in CBN and serve as a continuous measure of excellence
Learning
Self
Development
Our management and staff have the quest for self
development and talent development, coaching and counselling
Every CBN person displays a willingness to learn new
things and respond to challenges
CBN management actively encourages and promotes self
development
Teamwork
Our management and staff consult each other in teams.
We pool resources and expertise to achieve our set goals. We have mutual
trust and honest feedback at all levels. We practice open communications
and freedom of expression without fear of reprisal. We have respect for
each individual, no matter how junior or senior
Continuous
Improvement
We continuously strive for excellence and improvement
by accepting challenges, rotating jobs and searching for knowledge
Learning is entrenched as a continuous process and
adequately funded
Leadership
Vision
We have a vivid concept/ mental picture of where CBN
wants to be as it relates to the future
Courage
We are able to make bold decisions in the best
interests of the Bank without giving way to fear, pressure or intimidation
CBN leaders walk their talk
CBN leaders are forthright and selfless
CBN leaders display accountability and boldness for
actions taken
Integrity
We have high ethical standards, are a responsible
employer, and promote the image of the Bank
The leadership cadre in CBN are transparent and
accountable
CBN leaders live and lead by example
Customer Focus
Responsiveness
We respond efficiently and effectively to our
customers, solving their problems and adding value to our interaction with
them
Innovation
We are constantly designing new challenging and dynamic
ways of providing quality service and products to our customers
Proactivity
We anticipate problems, challenges, changes and trends
and we act in advance to provide solutions
Evolution of Departments:At inception, the organisational structure of the CBN was understandably simple consisting of two departments, namely, the General Manager's and the Secretary's Departments, with the appropriate division of labour as then percieved. The General Manager's Department was responsible for all the Department banking, currency issues, debt management and other operational functions of the bank while the Secretary's Department handled the administrative and staff matters, carried out some research into the economic and financial conditions, and collected and analysed relevant statistics for policy formulation.