| Culture |
Values |
Target Behavior |
| Meritocracy |
Empowerment |
- Staff are given decision making responsibility,
adequate authority, as a result of their competence and allowed to use
their initiative and judgment
- Staff are given the power to reward performance and
sanction delinquent behaviour
- Staff are given an enabling environment and appropriate
work tools
- Individuals are not unduly sanctioned for mistakes but
are encouraged to learn and build from experience
|
| |
Performance |
- We are strongly committed to the setting and
achievement of our goals and targets
- There is a clear definition and understanding of the
performance management process by everyone
- Requisite skills acquisition procedures and
interventions are put in place
- Adequate/ suitable work tools and training
opportunities are provided for staff
- Our performance management process is monitored to
ensure that it is transparent, timely and consistent
|
| |
Professionalism |
- We exhibit professional conduct and sound judgment in
standards and service. We are objective and focused on issues
- We strive to achieve and comply with best practice
standards
- Internal and external bench marking are
institutionalised in CBN and serve as a continuous measure of excellence
|
| Learning |
Self
Development |
- Our management and staff have the quest for self
development and talent development, coaching and counselling
- Every CBN person displays a willingness to learn new
things and respond to challenges
- CBN management actively encourages and promotes self
development
|
| |
Teamwork |
- Our management and staff consult each other in teams.
We pool resources and expertise to achieve our set goals. We have mutual
trust and honest feedback at all levels. We practice open communications
and freedom of expression without fear of reprisal. We have respect for
each individual, no matter how junior or senior
|
| |
Continuous
Improvement |
- We continuously strive for excellence and improvement
by accepting challenges, rotating jobs and searching for knowledge
- Learning is entrenched as a continuous process and
adequately funded
|
| Leadership |
Vision |
- We have a vivid concept/ mental picture of where CBN
wants to be as it relates to the future
|
| |
Courage |
- We are able to make bold decisions in the best
interests of the Bank without giving way to fear, pressure or intimidation
- CBN leaders walk their talk
- CBN leaders are forthright and selfless
- CBN leaders display accountability and boldness for
actions taken
|
| |
Integrity |
- We have high ethical standards, are a responsible
employer, and promote the image of the Bank
- The leadership cadre in CBN are transparent and
accountable
- CBN leaders live and lead by example
|
| Customer Focus |
Responsiveness |
- We respond efficiently and effectively to our
customers, solving their problems and adding value to our interaction with
them
|
| |
Innovation |
- We are constantly designing new challenging and dynamic
ways of providing quality service and products to our customers
|
| |
Proactivity |
- We anticipate problems, challenges, changes and trends
and we act in advance to provide solutions
|
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Our Core Values 
