JOB ROLE: ASSISTANT SERVICE PROVISIONING MANAGEMENT ANALYST (ASPMA)
Job Code: ASPMA
Grade alignment: Asst. Mgr- Snr. Supervisor
JOB RESPONSIBILITIES
Assists the Service Control and Planning Manager/Lead in service planning and control for IT department
Assists with strong input in the annual strategic review and implementation
for IT department
Assists in developing operating level agreement, review of service level of agreement
Assists in performing service monitoring and feedback to appropriate Service
Delivery Managers
Assists in performing Customer Satisfaction Survey, writes report and provides feedback to Service Control and Planning Manager
Continually monitor activities of external and internal service providers
Assists in developing service costing and charge back strategy/model and
continuously perform monthly charge back of IT service to Business units
Assists in defining department IT training plans and aligning such plan
with Skill requirement of IT department
Assesses trends and developments in the industry and uses these to for annual
strategic planning, technology planning etc.
SKILLS AND COMPETENCES REQUIRED
Core Skills
Research and analytical skills for business and IT strategy planning
Networking, Database management systems concepts
Systems Management, Security Management, User Support and Management concept
Communication and presentation skills for business strategy delivery
Good knowledge of Cost Accounting and Charge back
Generic Skills
Good written and oral communication ability
Action planning, Motivating, Analytical mind and strong problem-solving capabilities
Knowledge of and experience in major operating systems such as MS Windows 2000/2003, Unix Solaris, Linux etc
Ability to work independently in a highly dynamic environment with minimum supervision
EDUCATIONAL QUALIFICATION
A first degree or HND in Computer Science and computer related disciplines
(Computer Engineering, Computer with Economics/ Mathematics,
Management Information Systems and Electrical/Electronics Engineering).
EXPERIENCE
Post NYSC
Application Format
All Applications are to be filled on this website.
No emailed Curriculum Vitea will be processed. Not later than six (6) weeks from the date of this publication. All
applications should be sent via our online
recruitment form
The West African Monetary Institute (WAMI):The West African Monetary Institute (WAMI) - http://www.wami-imao.org/ is saddled with the responsibility of facilitating the realization of the single monetary union of the WAMZ. The institute is located in Ghana.