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Jobs At Central Bank of Nigeria

Careers at the CBN | Recruitment Form | FAQ's on HR

Online Recruitment

JOB ROLE: BRANCH SUPPORT ANALYST (BSA)

Jobe Code: BSA

Grade alignment: Manager- Snr. Supervisor

JOB RESPONSIBILITIES

• Extracts accurate information from users on symptoms identified by the users of software
• Resolves all computer related problems/issues
• Assists in ensuring the provision of software and hardware operational service at any time that the user calls
• Assists in identifying priorities for support of IS resources and negotiates delivery times with users
• Investigates and resolves software (business applications and office automation tools) of users
• Talks to users to learn procedures followed and sources of error(s)
• Answers questions, applying knowledge of computer software and procedures
• Works with team members to research into problems and find solutions
• Tests software to evaluate ease of use and whether product will aid user in performing work
• Supervises the maintenance of Hardware and Technology Infrastructure
• Installs office automation software for users following procedures

SKILLS AND COMPENCES REQUIRED

Core Skills

• In-depth IT industry knowledge with capabilities of working with the infrastructure and application team, using own initiative for identifying users’ needs and to work with users for any required IS service
• In-depth knowledge of help desk support
• Knowledge of and experience in major operating systems such as MS Windows 2000/2003, Unix Solaris, Linux etc
• Proficient knowledge of office automation tools (e.g. Microsoft Office, etc)
• Adequate knowledge of Networking (LAN & WAN)
• Adequate knowledge of enterprise management tools (Tivoli, email and systems services)
• Adequate knowledge of security tools like PKI, RSA keon
• Adequate knowledge of enterprise applications like Oracle ERP, Temenos T24, RTGS, EFASS, etc
• Adequate knowledge of Quality control, budget and cost management and contract management.

Generic Skills

• Good written and oral communication ability
• Action planning, Motivating, Analytical mind and strong problem-solving capabilities
• Ability to work independently in a highly dynamic environment with minimum supervision
  

EDUCATIONAL QUALIFICATION

• A first degree or HND in Computer Science and computer related disciplines (Computer Engineering, Computer with Economics/ Mathematics, Management Information Systems and Electrical/Electronics Engineering)
• Membership of professional management or information systems bodies is an added advantage e.g. NIM, NCS, CPN
  

EXPERIENCE

• Post NYSC.

See Frequently asked questions on Human Resource