Jobs At Central Bank of Nigeria
Careers at the CBN | Recruitment Form | FAQ's on HR
Online Recruitment
JOB ROLE: HELP DESK OFFICER (HDO)
Jobe Code: HDO
Grade alignment: Snr. Supervisor
JOB RESPONSIBILITIES
- Provides operational service at any time that the user calls
- Receives and logs calls from users having problems or inquiring how to use specific hardware/software
- Resolves hardware/software problems of users within specified time frame
- Escalates hardware/software problems of users to appropriate level in support organisation
- Extracts accurate information from users on symptoms identified by users
- Talks to users to learn procedures followed and source of error
- Answers questions, applies knowledge of computer hardware/software and procedures
- Responds to ad-hoc user requests
SKILLS AND COMPETENCES REQUIRED
Core Skills
- Working knowledge of computers such as workstations, laptops, servers, etc
- Adequate knowledge of office automation tools (e.g. Microsoft Office, etc)
- Knowledge of and experience in major operating systems such as MS Windows 2000/2003, Unix Solaris, Linux etc
- Working knowledge of Internet, extranet/portal and email systems
- Customer relationship management
Generic Skills
- Good written and oral communication ability
- Action planning, Motivating, Analytical mind and strong problem-solving capabilities
- Capable of working with a team and using own initiative for identifying users’ needs and to work with users for any required IS service
- Ability to work independently in a highly dynamic environment with minimum supervision
EDUCATIONAL QUALIFICATION
- A first degree or HND in Computer Science and computer related disciplines (Computer Engineering, Computer with Economics/ Mathematics, Management Information Systems and Electrical/Electronics Engineering)
- Membership of professional management or information systems bodies is an added advantage e.g. NIM, NCS, CPN
EXPERIENCE
- Post NYSC.
All Applications are to be filled on this website.
No emailed Curriculum Vitea will be processed. Not later than six (6) weeks from the date of this publication. All
applications should be sent via our online
recruitment form
See
Frequently asked questions on Human Resource| Facts : 7/25/1963 |
|---|
| First Indigenous Governor of CBN:Alhaji Aliyu Mai Bornu was the first Nigerian Governor of the Central Bank of Nigeria from July 25, 1963 to July 31st, 1967. |
| See All: Facts | Events |
| Related Links |
|---|
Icon Key |
|
|---|---|
 |
Print out page |
 |
Refer page to a friend |
 |
Go to top of page |
 |
Definition of word |
 |
frequent questions on topic |
 |
Make us your homepage |
 |
Export data to Excel |
