Jobs At Central Bank of Nigeria
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Online Recruitment
JOB ROLE: USER SUPPORT ANALYST (USA)
Jobe Code: (USA)
Grade alignment: Manager- Asst. Manager
JOB RESPONSIBILITIES
- Extracts accurate information from users on symptoms identified by the users of software
- Ensures the provision of software and hardware operational service at any time that the user calls
- Identifies priorities for support of IS resources and negotiates delivery times with users
- Investigates and resolves software (business applications and office automation tools) of users
- Talks to users to learn procedures followed and source of error
- Answers questions, applying knowledge of computer software and procedures
- Works with team members to research into problems and finds solutions
- Tests software to evaluate ease of use and whether product will aid user in performing work
- Installs office automation software for users following procedures
- Participates in Software/Product User Acceptance Test and Solution Deployment
SKILLS AND COMPETENCES REQUIRED
Core Skills
- In-depth IT industry knowledge with capabilities of working with the infrastructure team, using own initiative for identifying users’ needs and to work with users for any required IS service
- Experienced knowledge of help desk support
- Proficient knowledge of office automation tools (e.g. Microsoft Office, etc)
- Adequate knowledge of Networking (LAN & WAN)
- Adequate knowledge of enterprise management tools (Tivoli, email and systems services)
- Adequate knowledge of security tools like PKI, RSA keon
- Knowledge of and experience in major operating systems such as MS Windows 2000/2003, Unix Solaris, Linux etc
- Adequate knowledge of enterprise applications like Oracle ERP, T24, RTGS, EFASS etc
- Adequate knowledge of Quality control, budget and cost management and contract management
Generic Skills
- A fair knowledge of banking especially central banking
- Good written and oral communication ability
- Action planning, Motivating, Analytical mind and strong problem-solving capabilities
- Ability to work independently in a highly dynamic environment and work under intense pressure.
EDUCATIONAL QUALIFICATION
- First degree or HND in Computer Science and computer related disciplines (Computer Engineering, Computer with Economics, Computer with Mathematics, MIS & Electrical/ Electronics.
- Post Graduate Degree in management is an added advantage.
- Membership of professional management or information systems bodies is
required e.g. NIM, NCS, CPN,
EXPERIENCE
- A Minimum of 4 years experience in an IT function, 2 years of which must have been spent in user support management
All Applications are to be filled on this website.
No emailed Curriculum Vitea will be processed. Not later than six (6) weeks from the date of this publication. All
applications should be sent via our online
recruitment form
| Facts : 1/1/1900 |
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| Structural Adjustment Programme (S.A.P.):Introduced in June 1986, the Structural Adjustment Programme was introduced after a public debate on IMF loan conditionalities. It was aimed at re-structuring the productive base of the ecnonomy and promoting non-inflationary economic growth. |
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