Jobs At Central Bank of Nigeria
Careers at the CBN | Recruitment Form | FAQ's on HR
Online Recruitment
JOB ROLE: ASSISTANT USER SUPPORT ANALYST (AUSA)
Jobe Code: AUSA
Grade alignment: Asst. Mgr- Snr. Supervisor
JOB RESPONSIBILITIES
- Extracts accurate information from users on symptoms identified by the users of software
- Assists in ensuring the provision of software and hardware operational service at any time that the user calls
- Assists in identifying priorities for support of IS resources and negotiates delivery times with users
- Investigates and resolves software (business applications and office automation tools) of users
- Talks to users to learn procedures followed and source of error
Answers questions, applying knowledge of computer software
and procedures - Works with team members to research into problems and finds solutions
- Tests software to evaluate ease of use and whether product will aid user in performing work
- Installs office automation software for users following procedures
- Assists in Software/Product User Acceptance Test, Solution Deployment
SKILLS AND COMPETENCES REQUIRED
Core Skills
- In-depth IT industry knowledge with capabilities of working with the infrastructure team
- In-depth knowledge of help desk support
- Proficient knowledge of office automation tools (e.g. Microsoft Office, etc)
- Adequate knowledge of Networking (LAN & WAN)
- Adequate knowledge of enterprise management tools (Tivoli, email and systems services)
- Adequate knowledge of security tools like PKI, RSA keon
- Knowledge of and experience in major operating systems such as MS Windows 2000/2003, Unix Solaris, Linux etc
- Adequate knowledge of Quality control, budget and cost management and contract management
Generic Skills
- Good written and oral communication ability
- Action planning, Motivating, Analytical mind and strong problem-solving capabilities
- Ability to work independently in a highly dynamic environment with minimum supervision
EDUCATIONAL QUALIFICATION
- A first degree or HND in Computer Science and computer related disciplines (Computer Engineering, Computer with Economics/ Mathematics, Management Information Systems and Electrical/Electronics Engineering)
- Membership of professional management or information systems bodies is an added advantage e.g. NIM, NCS, CPN
EXPERIENCE
- Post NYSC
All Applications are to be filled on this website.
No emailed Curriculum Vitea will be processed. Not later than six (6) weeks from the date of this publication. All
applications should be sent via our online
recruitment form
See
Frequently asked questions on Human Resource| Facts : 1/1/1966 |
|---|
| Central Bank of Nigeria, Enugu Branch:In the year 1966, The Central Bank of Nigeria Branch in Enugu was opened.It was the fourth Central Bank Branch that was established, bringing to 4, the number of Central Bank offices in Nigeria at that time. |
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